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ESS Cabinet

 Designed for commerial and industrial solar storage applications.

Easyway C&I ESS
Support FAQs

Technical Support & Maintenance FAQs

Find answers about remote monitoring, inverter compatibility, technical documentation, after-sales support, replacement parts, and battery maintenance.

Can I monitor my battery system remotely?

Yes. EASYWAY batteries with WiFi or Bluetooth can connect to a mobile app and cloud platform for real-time monitoring, including SOC, voltage, current, temperature, and charge or discharge status.

Which inverters are your batteries compatible with?

Our batteries are officially listed compatible with Sungrow, Solis, Solinteg, and SolaX. They also work with Deye, Growatt, Victron, SMA, GoodWe, Sofar, LuxPower, and many other major brands via CAN or RS485.

Do you provide technical documentation and training?

Yes. We provide product manuals, integration guides, online partner training sessions, and CAN analyzer tools for remote diagnostics.

What is your after-sales service?

We provide 24/7 online technical support, a dedicated customer service group, and remote diagnostics. If a product is confirmed defective under warranty, we will replace the faulty part or battery promptly.

Do you provide replacement parts locally?

For warranty claims within Europe or Africa, replacement parts can be shipped from local warehouses to minimize downtime. For other regions, we ship from our China factory.

How should I maintain my battery for optimal performance?

Keep the battery in a clean, dry environment. For long-term storage over 6 months, charge to 50–60% SOC and recharge every 6 months. Do not open the casing without authorization.